Medical Homes
What is a Patient-Centered Medical Home?
As defined by the American Academy of Pediatrics, the Patient Centered Medical Home should deliver medical care of infants, children and adolescents that is accessible, continuous, comprehensive, family-centered, coordinated, compassionate and culturally effective. It should be delivered by physicians who provide primary care and help to manage and facilitate all aspects of pediatric care. The physician should be known to the child and family and should develop a partnership of mutual responsibility and trust with them.
At Eastside Pediatrics we believe in the Patient Centered Medical Home concept. This means that our practice, as your Medical Home, is the central resource for all your child’s health care needs. This encompasses their physical, emotional, developmental and behavioral health care needs. You and your child are an equally important part of the health care team and are invited to participate in all aspects of your child’s care.
For Behavioral Health Care needs, we participate in the CAP PC (Child and Adolescent Psychiatry for Primary Care) program which allows us to consult via telephone with child psychiatrists to help us provide appropriate care for mental health conditions.
Some things you can expect from us as your Medical Home:
1. We will provide care through well child visits and we are also available for same-day sick visits. Always call our office line first 585-310-7425. If the office is closed, the answering service will page the on-call doctor or nurse who will call you back. This service is available 24 hours a day, 7 days a week.
2. We believe in developing relationships with the whole family, knowing that they are an important part of a child’s health and well-being. We aim to provide continuity and will work with you when it comes time to transition to the adult care system.
3. We will share our knowledge about your child’s medical care and management with you and connect you with appropriate services and organizations. We will provide education about your health including evidence-based information about development, safety, nutrition, sleep and immunizations.
4. We will work with others who care for your child and will help coordinate care with other health care providers, including specialists who are involved in your child’s care, early intervention programs, schools and daycare programs.
5. We will maintain a confidential, comprehensive medical record that contains all pertinent information about your child, including notes from other health care providers. You will have access to your child’s medical information through a patient portal.